Security for Buyers
Protection you need, peace of mind you deserve.
Keeping your financial information secure is absolutely essential when buying online. Whether it's ecommerce, sending money or buying with debit and credit cards online, trust PayPal to help keep your transactions secure.
Security for buyers
Your financial information
PayPal helps keep your transactions secure by not sharing your full financial information with sellers.
We monitor transactions 24/7. That should help you rest easy.
Our encryption help keeps your online transactions guarded from start to finish.
Contact us if anything seems suspicious so we can help you protect yourself from fraudulent charges against your account. We'll never ask for sensitive information in an email.
If there’s a problem with a transaction, we’ll put a hold on the funds until the issue is resolved. We investigate and stay involved every step of the way.
Purchase protection around the globe
Buy or sell around the globe. We process 25 currencies in over 200 markets to make sending, spending and selling simple and secure.
What’s covered with PayPal Purchase Protection
You bought a book but received a DVD
You bought an item described as “new,” but received something that was used
You purchased 3 items, but only received 2
The item was damaged during shipping
The item is missing major parts (that the seller didn’t report)
You purchased an item described as authentic, but received a knockoff instead
If you report an unauthorized transaction problem within 60 days from the transaction date, we’ll investigate right away. You aren’t liable for unauthorized purchases made from your account.
You're Protected If:
1. You were charged for something you didn't purchase.
This may mean someone has used your PayPal account without your knowledge or approval. Report it within 60 days and PayPal will investigate. You will be covered by our $0 Liability for Eligible Unauthorized Transactions program.
2. Your order never arrives.
All you have to do is log in to your account and open a dispute to get the refund process started.
3. Your order arrives, but it's significantly different than it was described.
There are a variety of scenarios that meet this condition, for instance:
You received a completely different item.
Example: You purchased a book, but received a DVD.
The item is missing parts or features, and this was not disclosed.
Example: The listing said batteries included, but they weren't.
You purchased a specific quantity of an item but received the wrong amount.
Example: You purchased five pairs of fuzzy dice and only received four.
The item was damaged en route to its destination.
Example: You bought a beautiful antique lamp, and it arrived in pieces.
We're here to help. Tell us if you suspect strange activity, identity theft, or phishing and we’ll be on the case. Help us by forwarding any suspicious emails to email@example.com so we can investigate.
If an order doesn’t arrive or it doesn’t match the description, we’ll reimburse the full cost of eligible purchases plus original shipping.